Upgrade Update
Monday, December 27th, 2010
Progress is good, and Salal CU is making progress! We are conducting a system upgrade, and we will be ready and able to provide even better service to our members, starting February of 2011.
While impacts to our members will be minimal, we do want to let you know of some service interruptions during the time we actually “flip the switch” on the weekend of January 29-31, 2011:
- Branches and the Call Center will be closed on Saturday, January 29. We will reopen at the usual time on Monday, January 31.
- Online Banking, TouchTone Teller and Shared Branching will be unavailable from the evening of Friday, January 28 through Tuesday morning, February 1. Scheduled Online Banking payments will occur as usual.
- Any transactions you conduct on January 31, 2011 on your Salal account (withdrawals or deposits at an ATM or purchases made using your debit card, for example) will appear on your February statement.
- Debit, credit and ATM cards will operate normally.
- As part of our upgrade, we’re also replacing the TouchTone Teller phone banking system. Our new system comes with voice recognition!
We know many members have questions about the upgrade, so we’ve provided a list of Frequently Asked Questions on our blog, Let’s Get Fiscal. If you need additional information, you are welcome to visit your branch or call us at 800-562-5515 or 206-298-9394. Also, watch for your next Salal statement which will include a brochure with more details about the upgrade and what it means for you.
Will I still be able to go directly to a live person by pressing zero?
I am hearing impaired and use a caption phone, which means after the system speaks, an operator will need to type out what the system said, I then need to read it. So there is a delay. Will the system allow sufficient time for me to respond, considering the above?
Mr. Green,
Thank you for asking this question. You will still have the option to go to a live person by pressing zero, during the hours when the Call Center is open (8-5:30, M-F; 10-2 Sat). If I find out that this is going to change, I’ll post it here on the blog. Thank you very much for bringing this question to our attention!
Shannon
will I be able to get answer,or put on hold than reconnected to automated service and have to wait several minutes
Mr. Pinto,
Thanks for your question. It seems a lot of members want to make sure they’ll still be able to get to their favorite Call Center Rep.! You will still be able to press 0 and get a live person, provided you’re calling during our Call Center hours of operation (8-5:30, M-F; 10-2 Sat). Or you can press 1 to go to the automated service, if you don’t need the assistance of a live Rep. I hope that answers your question; feel free to comment again if not.
Thank you!
Shannon
Will I be able to view my Salal mortgage information online starting in February?
Hi, Christy, thank you for your question! The short answer is: yes, you will! We will be providing more information soon regarding what this will look like, what information will be available and how members will be able to access their info. Please stay tuned to our newsletters and blog for additional information as we get closer to the roll out.
Shannon
What TIME Tuesday morning is everything supposed to be up and running?
When I go to the bank on Monday to make a deposit, will I be able to get a current printed updated of my account activity?
Kandie,
Thank you for your question. Yes, you will be able to get your current balance, showing any deposit you make today. Our Shared Branching services are still unavailable at the moment, so you need to go to a Salal branch for this information, but it is available.
Thanks for asking; let me know if you have other questions!
Kandie,
I’m sorry we can’t be that specific. Our goal is to have all our services back on line by the time branches open (9:30 am) Tuesday morning. Please check the website, as we’ll remove or replace the banner when services are again fully available. Thank you!