Upgrade Weekend: What you need to know
Friday, January 21st, 2011
The change to our new system software will happen during the weekend of January 29-31, though some processes will begin immediately after we close on Friday, January 28. Here’s what you need to know to be ready:
- Branches and Call Center will be closed on Saturday, January 29 and will open at the usual times on Monday, January 31.
- Online Banking and TouchTone Teller will be unavailable from Friday evening, January 28 until Tuesday morning, February 1. TouchTone Teller will return as Salal PAL (Phone Access Line) on February 1. (See “Say hello to our new PAL” below for more information.)
- Shared Branching will be unavailable from Friday evening, January 28 until Tuesday morning, February 1. This means that our members will be unable to conduct banking business at Shared Branches, and Salal branches will be unable to serve members of other CUs via Shared Branching during this time.
- Payments on Bill Pay scheduled to happen during this weekend will be paid as established. There will be no interruption to scheduled payments on Bill Pay. However, members will not be able to see Bill Pay transactions or make one-time payments from Friday evening, January 28 until Tuesday morning, February 1.
- You can use your ATM/debit card as usual during this time.
- Transactions conducted on January 31 will appear on your February statement; however, interest and/or dividends will be calculated as of January 31.
As always, if you have questions or concerns, please contact us by visiting your branch or giving us a call at 206-298-9394 or 800-562-5515.
Will I be able to pull up past statements, past transactions after the upgrade?
Did I read correctly before that we will be unable to download past data for our accts after Friday, Jan 28th?
Thanks,
Teresa
Will all my scheduled automatic payments continue after the upgrade or will they need to be re-entered?
Eileen,
Thank you for asking this question. Your scheduled automatic payments will continue without interruption–there’s nothing you need to do.
Shannon
Teresa,
Thanks for your question. You read correctly: past data will be unavailable for download after Friday, Jan 28. If you get eStatements, your eStatements will still be available via Online Banking, but your history will no longer be accessible after our upgrade. If you download your Salal account information to software such as Quicken, you should do that immediately. If you aren’t currently signed up for estatements, you will need to contact Salal Credit Union either by phone or in person for a copy of your past statement(s) or account history. You can call us at 800-562-5515 or 206-298-9394.
Please let me know if that doesn’t answer your question.
Shannon
Peggy,
If you currently receive eStatements, those will still be available via Online Banking. As for your transaction history (or if you don’t currently receive eStatements), contact Salal Credit Union either by phone or in person for a copy of your past statement(s) or account history. Please note that a print out of account history displaying data prior to February 1st may only be available until February 28th.
Thank you for asking!
Shannon
Will January 31st e-statements, which include our transaction history from January 1st be posted in the first few days of
February?
Don,
Thanks for your question. Yes, you will receive a January statement in early February with your transaction history on it. One thing to be aware of, though: transactions performed January 31, 2011 will appear on your February statement.
Please let me know if you need any further information, and thanks again for your question!
Shannon
If I am reading this right, I would not be able to get a copy of transactions from six months past should I need payment verification or other financial information, correct? Will any of this past information be stored anywhere so the banking institution can access it?
Bonnie,
Thank you for your question, and I’m sorry for your confusion! Please let me clarify: if you have eStatements, all the eStatements you’ve received will still be available for you in Online Banking. If you don’t have eStatements, you can request a copy of your paper statements by calling Salal (800-562-5515 or 206-298-9394) or by visiting your branch. We will of course keep all our members’ history, just as we have always done, and we will make it available, in paper form, to any member who requests their statements.
I think what’s confusing people is the question of being able to download their transaction history, for example to financial software like Quicken. This digital history will no longer be available after January 28, so members should take care to download any information they want before then.
I hope this answers your questions. Please let me know if there are any further concerns I can help with!
Shannon
Somehow I missed the information about no longer being able to access past data after 1/28 and I am feeling the inconvenience of not having access to online banking for 3+ days. What makes the new software so extremely beneficial? Also, is there a risk that financial information will be lost in the transition?
Melinda
Melinda,
I’m sorry you missed out on the communications of our upgrade and have been inconvenienced. We believe the new software will be worth the wait and appreciate you hanging in there with us as we get upgraded to the new system. One benefit we believe members will start seeing very quickly is how streamlined the account-opening process is: opening new accounts is much quicker with the new system. There’s a bit of a learning curve for our branch staff, so please continue to be patient!
As always, the security of our members’ information is our highest priority; you can be certain we have done everything possible to safeguard against any loss. Salal prides itself on being extremely cautious and prudent when dealing with our members’ money and information, and you can be assured the system upgrade is no exception!
If you need to know your account balance or conduct other business you would normally do via Online Banking, much of it can be handled by our Virtual Branch. The VB is open 8-5:30, M-F (10-2 Sat) and happy to help: 800-562-5515 or 206-298-9394.
Thank you!
Shannon