It’s the season for giving: gifts, time, affection, and if we’re not careful, our identities. The holidays are a boom time for cybercriminals, so we all need to continue to be vigilant and protect our sensitive information.
Scammers use many techniques to fool potential victims, including conducting email and texting schemes posing as financial institutions. Please be aware that Salal Credit Union–like all reputable finanical institutions–would never ask for your personal information via text, or email.
Here are a couple of examples we’ve heard about from other financial institutions:
- A member received a text message stating that her online banking password had been reset – the message did not reference her credit union’s name. A link and phone number were provided in the text–allegedly for her to sound the alarm if she didn’t request the password reset. When the user contacted the number provided, she was asked for a credit card number.
- A member received an email notice not referencing his financial institution but noting that his online banking profile needed to be updated for security purposes and to avoid interruption. There was a link provided in the email that would have enabled malware if selected.
If you receive a questionable email or text message, don’t respond to the message. Call your financial institution directly, using only the phone number or email address you know is correct. Never provide personal or account information if you have any doubt with whom you’re speaking.
Not sure if a message you’ve received is from Salal? Call us at 800.562.5515 or 206.298.9394.